Returns & Exchanges

At Bear Trail Bikes, we want you to be fully satisfied with your gear, which is why we offer a 30-day return window for all unused equipment and apparel. Whether the fit isn't right or you've changed your mind, our team is here to ensure your return process is as smooth as a downhill trail.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Gear

  Securely place the unused items in their original packaging, ensuring all tags and protective materials are intact.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Hand your package to the authorized carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.